Frequently Asked Questions
Question: I’m experiencing difficulties placing an on line order and checking out.
Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.
Question: How do I print my email voucher?
Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print it. The quality of the print finish will be determined by the specification of your printer.
Question: What delivery and postal options do I have?
Answer:
- Gift Vouchers can be emailed free of charge.
- Can be mailed 1st class in a Gift Wallet for £5.95
Question: Can I have a VAT receipt for my purchase?
Answer: VAT receipts are issued as part of your order confirmation.
Question: I’ve received my voucher and there is a mistake on it, can I get it amended?
Answer: Yes please do contact us, we can amend or re-issue a voucher.
Question: I’ve lost my voucher, can I still make a booking?
Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.
Question: Can I extend or refund my voucher?
Answer: Unfortunately vouchers cannot be extended or refunded.
Question: I have only part used my voucher, can I carry forward the balance?
Answer: Each experience voucher has a unique identity code that can only be used for one transaction, however, monetary value vouchers can be part redeemed for multiple use.
Question: How do I redeem my voucher?
Answer: Prior booking is essential please contact us on the following telephone number: 01822-892300.